Gerber Collision & Glass

Reviews

• Crystal Crenshaw

  Sep, 22 2018
  ★ ☆ ☆ ☆ ☆
  I dropped my 2015 Nissan Altima off to Gerber Collision & Glass in Palatka, Fl on March 16, 2016. My car was rear ended causing damage to the bumper, trunk and quarter panel. When I dropped my car off it was about 10 AM, I have received a phone call every day since the 16th telling me that my car was ready. Every time I have visited the shop to inspect my car, it has been presented to me with less than adequate workmanship. The first visit on March 17th to “pick-up” my car, a little over 24 hours from the time I dropped it off, I immediately popped my trunk. There was a huge gap between the car body and the bumper. You could clearly see that the bumper was not installed correctly because you could see the ground clearly through the gap. I looked in my trunk and the plastic piece was not replaced nor was the trunk latch. The plastic piece was still visibly separated from the carpet in my trunk. I was told that they would get the plastic piece on order and would correct the bumper. The following day, March 18th I was called again to come and pick up my car. This time I showed up to the shop and my car was sitting outside of their gate. After getting an associate and having him inspect the car with me again, the gap in the bumper was still there. The gap was smaller but still visible. My rental car happens to be a 2015 Nissan Altima as well, so I showed him the difference between the two. He agreed that the work was not correct and he had his best guy on this. I told him that the work he was presenting me with was less than mediocre and it was becoming a waste of time to come up there every day when the gap was still clearly visible. And on the left quarter panel it was not in line with the rest of the car. When running your hand over the area you could feel it protruding from the car. He then advised me that they could just stick a retainer in there to fix it. He asked me to give him another chance at fixing it. The plastic piece was installed but it still does not fit seamlessly like it should and the trunk still not open/close to my satisfaction. There was air seeping in my window after the accident and he advised me that since the repairs were done, it should have corrected that as well. We left on the understanding that he would have the bumper and quarter panel repaired. I was called again on March 21st within 24 business hours of my previous visit to come and pick up my car. This time when entering their office I was presented with my keys and my paperwork and asked to give them an “excellent” survey.

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